We know that how we collect, use, exchange and protect your information is important to you, and we value your
trust. Our Privacy Policy outlines how we do this, in accordance with the Privacy Act and the Australian Privacy
Principles. It covers:
Information we collect
How we use your information
Who we exchange your information with
How we keep your information secure
How you can access, update, and correct your information
How you can make a complaint about misuse of your information
- About this policy
The Privacy Act 1988 requires entities bound by the Australian Privacy Principles to have a privacy
policy. This privacy policy outlines the personal information handling practices of JTechOptions Pty Ltd
ABN 12 645 703 939 (‘JTechOptions’, ‘we’ or ‘us’).
This policy is written in simple language. The specific legal obligations of JTechOptions when collecting
and handling your personal information are outlined in the Privacy Act 1988 and in the Australian
Privacy Principles found in that Act. We will update this privacy policy when our information handling
practices change. - Collection and storage of your personal information
2.1. Why do we collect your personal information?
If you are customer, to provide you with IT repair and support services for your computer and peripheral
devices, including collateral services. We always try to collect only the information we need for the
services that you have asked us to provide to you!
If you are an applicant seeking employment or appointment as a contractor, so that we can assess your
suitability.
If you are an employee or contractor, for all purposes relevant to your employment or engagement with
us.
2.2. What personal information do we collect and store?
The personal information we collect, and store will depend on why you contact us and on which
JTechOptions services and products you order and/or subscribe to. The information mayinclude:
your name and contact details, including your physical address, email address and telephone
number(s);
your ABN;
your bank account and/or credit card details;
your employment history (which may include sensitive information), if you apply for a job with
us;
other employment-related information if you apply for a job with us; and
other information you may provide to us, e.g., through customer surveys.
2.3. How do we collect personal information?
Direct collection
There are quite a few ways we may seek information from you directly. We might collect your
information when you fill out an electronic form on our website, sign up to our newsletter, enter one of
our competitions, apply for a job with us, telephone us, send us an email or complete a customer survey.
Social media
Some customers like to engage with us through social media channels. We may collect information about
you when you interact with us through these channels.
Email lists
We collect your email address and, if you provide it, other contact details when you subscribe to our
email lists. We only use this information to send you our newsletter, regular updates on JTECHOPTIONS
and our services, and to administer the lists.
Electronic forms
We use e-forms to enable you to lodge a complaint, application or enquiry online via our website.
Collecting through our website and our use of cookies
Where our website allows you to make comments, give feedback or communicate with us, we sometimes
collect your email address and sometimes some other contact details. We may use your email address to
respond to your comments, feedback or communication.
We might also use cookies (small text files stored in your browser) and other techniques such as web
beacons (small, clear picture files used to follow your movements on our website). These collect
information that helps us understand how you use our online products and services and how we can make
them more relevant to you. Third parties may also place cookies on your browser for targeted advertising
purposes.
We may use a persistent cookie (a cookie that stays linked to your browser) to record your visits so we
can recognise you if you visit our website again. It also lets us keep track of products or services you
view so that, with your consent, we can send you news about them.
We also use cookies to measure traffic patterns, to determine which areas of our website have been visited
and to measure transaction patterns in the aggregate. This helps us research our users’ habits so that we
can improve our online products and services. You can set your browser, so your computer refuses
cookies or lets you know each time a website tries to set a cookie.
publicly available sources; or
your representative, such as an assistant or colleague, an adult relative, a caregiver, who contacts us on
your behalf.
2.4. How do we store/hold your personal information?
All your information is stored electronically and securely in our database and other secure information
systems.
2.5. Anonymity
Where possible, we will allow you to interact with us anonymously or using a pseudonym.
For example, if you contact our Customer Service Team with a general question, you won’t be required
to give your name.
However, for most of our services we usually need your name and contact information and enough
information about the matter to enable us to handle your inquiry, request, complaint, or application fairly
and efficiently, or to act on your communication with us.
- What if you don’t provide us with your personal information?
If you don’t provide your personal information to us, we may not be able to properly provide our service
to you, administer your account, verify your identity and/or let you know about other products and
services that might be useful to you. - When will we notify you that we have received your information?
When we receive personal information from you directly, we’ll take reasonable steps to notify you how
and why we collected your information, who we may disclose it to and how you can access it, seek
correction of it or make a complaint. - Disclosure
Your privacy and the protection of your personal information is very important to us. We do not disclose
your personal information to any other person, organisation.
5.1. Service providers
JTECHOPTIONS uses a number of service providers to whom we disclose personal information only in
order to provide our services to you. These include providers that host our website servers, manage our
IT and provide third party specialist repair services to our customers.
5.2. Disclosure of personal information overseas
We do not disclose personal information overseas.